Refund policy

At Safe Living, we accept returns only on products that are unopened and in their original packaging. Once the packaging has been opened, the product is no longer eligible for a return or refund. Return requests must be submitted within 7 days of receiving your order and require proof of purchase. To initiate a return, please contact us at smartlivingsa@gmail.com with your order number and reason for return. If your return is approved, your refund will be processed within 5–7 business days to your original payment method. If your product arrives damaged or defective, please contact us immediately with photos and we will arrange a replacement or refund at no additional cost.